At Ziana Candles, we ensure that your favorite candles reach you safely and on time. Please read our shipping policy carefully before placing your order.
1. Shipping Charges
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We charge a flat shipping fee of ₹200 on all orders, regardless of the order value or delivery location within India.
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Currently, we ship only within India.
2. Order Processing Time
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All confirmed orders are processed within 1–3 working days.
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Orders are dispatched only after successful payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
3. Delivery Timelines
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After dispatch, delivery usually takes 3–7 working days, depending on your location and courier service availability.
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Remote or rural areas may take slightly longer.
4. Order Tracking
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Once your order is shipped, we will provide you with a tracking ID via email/SMS.
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You can use this ID to track your shipment on the courier partner’s website.
5. Delays in Delivery
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While we strive for timely deliveries, delays may occur due to:
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Courier delays
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Natural calamities
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Strikes or unforeseen circumstances
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We will keep you updated in such cases.
6. Damaged or Lost Packages
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If your package arrives damaged, please contact us within 48 hours of delivery with photos/videos as proof.
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If your order is lost in transit, we will initiate a replacement/refund as per our policy.
7. Contact Us
For any queries or support, please reach us at:
📧 Sales@zianacandles.com
📞+91 9082245599